Refund policy – Atralia index
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Refund policy

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 Returns Policy — Atralia Perfumes

 Returns & Exchanges

Return Windows

  • Sealed, unopened fragrances: Request a return within 7 days of delivery.
  • Unsealed but unused fragrances: Request within 3 days of delivery. Items must be in brand-new condition with all original packaging and accessories.

Return Eligibility Checklist

  • Item is in the exact condition received (unused, undamaged).
  • Original box, inserts, protective films, and accessories are present.
  • Return request submitted within the appropriate window (7 days sealed / 3 days unsealed).

Non-Returnable & Non-Refundable Items

  • Perfume oils
  • Air fresheners & deodorizers
  • Cosmetics, creams, and other personal-care products

Return Shipping Fees

  • Atralia covers return shipping if the error is ours (wrong item, damaged product, etc.).
  • Customers cover return shipping for discretionary returns (change of mind, scent preference, etc.).

Return Process

  1. Email Customer Care with your order number and clear photos.
  2. If approved, you will receive a pre-paid return label.
  3. Drop the parcel with the carrier within 7 days of label issuance. Returns shipped after 7 days will be refused.

Refunds & Store Credit

  • Refunds can be issued to the original payment method or as store credit.
  • Selecting store credit grants an extra 5% bonus coupon toward your next purchase.

Exchanges

  • Exchanges are possible only for the exact same product, size, and variant.
  • If the requested item is unavailable, we will refund you; you may place a new order at your convenience.

Damaged or Incorrect Items

Report any shipping damage or incorrect items within 48 hours of delivery. Include clear photos of the outer box, product, and the batch code on both the box and the product. Claims made after 48 hours cannot be accommodated.

 Additional Terms

  • Risk of loss passes to the customer once the carrier scans the parcel as picked up.
  • We strive for accuracy in product images and descriptions; minor variations do not constitute defects.
  • Atralia Perfumes reserves the right to update this Shipping & Returns Policy at any time. Continued use of atralia.com indicates acceptance of any changes.

Need Assistance?

Our Customer Care team is ready to help.
Email: support@atralia.com